With Labor’s re-election and a $2.3 billion Cheaper Home Batteries battery Program on the way, battery adoption is expected to surge—cutting system costs by up to 30% and accelerating uptake across the country.

For battery OEMs, this presents a massive opportunity to gain market share. But it also brings new challenges.

Batteries Bring More Complexity

Unlike solar panels, battery systems aren’t plug-and-play. They require precise installation, proper system integration, and ongoing monitoring. And when things go wrong, fixes aren’t always simple. At the same time, homeowners now expect fast, reliable support. If your brand doesn’t have a local service presence, meeting those expectations is incredibly difficult—and often impossible.

That’s Where Omnidian Comes In

Instead of building a service operation from scratch, OEMs can partner with Omnidian. We deliver complete post-installation and battery support across Australia, enabling you to stay focused on product innovation and sales.

With Omnidian, your brand gains a local team of experts, proactive fault detection, and a service model built specifically for the Australian market.

Why Leading OEMs Choose Omnidian

1. Installation and Technical Support Coverage
We support your installers during commissioning with real-time guidance. This helps them resolve issues quickly, avoid repeat visits, and deliver smoother installations—boosting customer satisfaction from day one.

2. Proactive Fault Detection After Installation
Around 90 days after installation, we run a battery performance test to detect early issues. If something’s wrong, we alert the homeowner and raise a service ticket—often before the customer even notices a problem.

3. Frontline Customer Support
We manage customer enquiries, troubleshoot technical issues, and handle warranty claims from start to finish. That means fewer distractions for your engineering and sales teams—and a better experience for your customers.

4. Warranty Coordination and Field Service Support
Whether the issue is resolved remotely or requires a technician onsite, we coordinate the entire process. If the original installer can’t assist, we dispatch a trusted partner to get the job done.

5. Warranty Stock Management & Refurbishment
We also operate a complete logistics and RMA support function, including:

Warehousing and dispatch of replacement or refurb stock

Refurbishment and commissioning of returned items (where viable)

Management of serial tracking, test reports, and reissue-ready inventory

A National Field Team You Can Trust

Following our acquisition of Solar Service Guys—Australia’s leading solar service provider—we’ve expanded our national reach. Our network of skilled technicians enables us to provide fast, professional support across the country.

The result? Faster repairs, happier customers, and fewer warranty headaches.

Omnidian Makes OEM Support Simple

In a fast-moving market, OEMs need a partner who can scale with them. Omnidian provides the tools, people, and systems to help your brand meet growing demand—without the overhead of building a support team from scratch.

By partnering with us, we will help you deliver best-in-class service and differentiate in a competitive market.

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