Home » Solutions » Residential Retailers

Residential Retailers

Experience comprehensive customer care and service support for your residential solar assets. Purpose-built proprietary technology powered by a passionate local team.

Let’s Talk

 

A Solar Partnership That Outshines the Rest

  • Increase Asset Performance

    Proactively monitoring your systems through machine learning enhances issue intelligence, driving efficient resolution.

  • Reduce Operating Expenses

    By remotely diagnosing issues, we minimise unnecessary service calls, reducing truck roll costs.

  • Power Your Growth

    Operating as your referral engine we help your business grow by identifying upgrade opportunities and channelling them directly to you.

Extensive Field Service Network? Everywhere the Sun Shines.

With a field service network across Australia, your geographic growth potential is virtually limitless. Service partner performance is continually reviewed by our team for quality, so you can rest easy knowing your assets are in good hands.

Asset Performance Management? We Wrote the Playbook.

  • Intelligent Monitoring

    Our proprietary technology models performance by creating a digital twin of your assets and layering on live, satellite-derived weather data. Using machine learning and AI, we monitor your real-world assets for underperformance to identify and diagnose alerts, and drive remediation.

  • Remote Diagnostics

    By filtering out false and unactionable alerts, we can quickly pinpoint the root cause when issues arise. This ensures fast, focused resolution — allowing us to deliver great service at low cost.

  • Expert Support

    On top of that, our solar experts become an extension of your team, so you can grow and manage your portfolio at a fraction of the cost of hiring additional staff. You’re backed by an onshore team of solar experts tracking the health of your assets.

Why Our Partners Choose & Stay With Us

  • They responded to my maintenance request quickly, and were able to fit me in within a week. Shea was friendly, competent, and very knowledgeable. The service technician, Colin, was also great. Thank you!

    Caitlin G. ———— Homeowner

  • 1st class service & response to a problem with my Solar Edge system performance. Shea was most helpful in resolving a system performance issue – this was achieved remotely and follow up through to resolution. Very satisfied with this service & would be confident in recommending Omnidian. Many thanks

    Ashley L. ———— Homeowner

  • Thank you so much Gurvinder for all your help. Consummate professional, highly skilled. Greatly appreciated. Regards, Tom

    Tom S. ———— Homeowner

  • I had an issue with my Fronius Primo 3.0 Inverter. Gurvinder Coshal from Omnidian quickly resolved my issue with accurate instructions. Thanks Gurvinder Coshal.

    Alfred R. ———— Homeowner

  • Grace was very helpful, and very patient. I am not so good with technology being in my 80s. Thank you Grace and your male colleague for solving my problem.

    Michael W. ———— Homeowner

  • I had an issue with Tesla application, and friendly people from Omnidian (Steve, David and Gurvinder) resolved the issue with Tesla and gave updates regularly till resolution of the problem. Thank you guys again.

    Zoran N. ———— Homeowner

  • The staff were professional and knowledgeable. They resolved my problem very promptly and followed up to ensure it was still operating correctly a few days afterwards.

    Bernie K. ———— Homeowner

  • Had a problem with inverter not connecting to the internet. Omnidian technician did a brilliant job of analysing and persisting, tracking the issue, till he solved the problem. Thankful for the professionalism of the service. A big thank you to Grace for keeping communication open and following thru promptly. Would recommend Omnidian any time.

    Gnanaletchumy J. ———— Homeowner
Swipe for more
of

Let’s have a conversation about your solar needs.

Let’s Talk

Whitepaper

Machine Learning Drives Unprecedented Solar Efficiencies

Breakthrough insights, dramatic improvements in symptom detection, root-cause diagnostics, and optimized asset remediation are driving greater efficiencies in the solar industry.

Download whitepaper
Backed by a Strong Investment Team
Let's Talk