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Australia’s Trusted Service Partner for Solar Retailers

We partner with leading solar retailers to deliver consistent, high-quality customer care—long after the install.

In today’s competitive solar market, your reputation doesn’t just depend on the quality of your install—it depends on what happens afterwards.

Omnidian helps solar retailers across Australia scale more efficiently by managing post-sale service with speed, consistency, and care. We act as an extension of your brand, ensuring your customers receive timely, expert support while your team stays focused on growth.

The Challenge

As your business grows, so does the service burden—customer queries, inverter faults, system underperformance, and warranty requests can strain even the most capable teams.

Without dedicated support, your internal resources get stretched, customer satisfaction suffers, and sales momentum slows.

Our Solution

We provide a full-service, white-labelled support solution that allows solar retailers to offer a premium after-sales experience without building a support team from scratch.

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Our Capabilities

  • Customer & Installer Support

    • Triage of inbound enquiries

    • Level 1 & 2 technical support

    • Australian-based team acting under your brand

  • Proactive Monitoring

    • Remote fault detection and performance tracking

    • Proactive alerts and diagnostics to reduce customer downtime

  • National Field Service

    • Licensed electricians for onsite repairs and assessments

    • Fast response times and photo-documented service reports

  • Warranty Coordination

    End-to-end support including RMA processing, installer liaison, and job completion

Why Our Partners Choose & Stay With Us

  • They responded to my maintenance request quickly, and were able to fit me in within a week. Shea was friendly, competent, and very knowledgeable. The service technician, Colin, was also great. Thank you!

    Caitlin G. ———— Homeowner

  • 1st class service & response to a problem with my Solar Edge system performance. Shea was most helpful in resolving a system performance issue – this was achieved remotely and follow up through to resolution. Very satisfied with this service & would be confident in recommending Omnidian. Many thanks

    Ashley L. ———— Homeowner

  • Thank you so much Gurvinder for all your help. Consummate professional, highly skilled. Greatly appreciated. Regards, Tom

    Tom S. ———— Homeowner

  • I had an issue with my Fronius Primo 3.0 Inverter. Gurvinder Coshal from Omnidian quickly resolved my issue with accurate instructions. Thanks Gurvinder Coshal.

    Alfred R. ———— Homeowner

  • Grace was very helpful, and very patient. I am not so good with technology being in my 80s. Thank you Grace and your male colleague for solving my problem.

    Michael W. ———— Homeowner

  • I had an issue with Tesla application, and friendly people from Omnidian (Steve, David and Gurvinder) resolved the issue with Tesla and gave updates regularly till resolution of the problem. Thank you guys again.

    Zoran N. ———— Homeowner

  • The staff were professional and knowledgeable. They resolved my problem very promptly and followed up to ensure it was still operating correctly a few days afterwards.

    Bernie K. ———— Homeowner

  • Had a problem with inverter not connecting to the internet. Omnidian technician did a brilliant job of analysing and persisting, tracking the issue, till he solved the problem. Thankful for the professionalism of the service. A big thank you to Grace for keeping communication open and following thru promptly. Would recommend Omnidian any time.

    Gnanaletchumy J. ———— Homeowner
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