Home » Solutions » Original Equipment Manufacturers (OEMs)

Your Service Partner

Omnidian is the trusted service partner for original equipment manufacturers (OEMs) across Australia. We help you deliver an exceptional customer experience after the sale—protecting your brand, reducing service costs, and improving speed to resolution. Whether you support 1,000 or 100,000 systems, our national infrastructure scales with you—without adding overhead.

What’s Included in Our OEM Support Model

  • Installer Technical Support
    We assist your installer network during commissioning and troubleshooting—without burdening your internal team.

  • Nationwide Field Service Coverage
    Our licensed electricians deliver fast, high-quality inspections, replacements, and system commissioning—with real-time tracking and photo-documented site reports.

  • Customer & Installer Support
    Our Australian-based team handles inbound enquiries under your brand, offering technical support that’s fast, friendly, and effective.

  • End-to-End Warranty Management
    From triage to resolution and RMA processing, we coordinate every stage of the warranty process.

  • Proactive Monitoring & Remote Diagnostics
    Our systems flag performance issues before the customer notices, reducing unnecessary truck rolls and improving first-time resolution rates.

  • Custom Reporting & Dashboards
    Access live performance data and tailored reports that integrate with your systems and support your KPIs.

Let’s Talk

Why Our Partners Choose To Stay With Us

  • They responded to my maintenance request quickly, and were able to fit me in within a week. Shea was friendly, competent, and very knowledgeable. The service technician, Colin, was also great. Thank you!

    Caitlin G. ———— Homeowner

  • 1st class service response to a problem with my Solar Edge system performance. Shea was most helpful in resolving a system performance issue – this was achieved remotely and follow up through to resolution. Very satisfied with this service would be confident in recommending Omnidian. Many thanks

    Ashley L. ———— Homeowner

  • Thank you so much Gurvinder for all your help. Consummate professional, highly skilled. Greatly appreciated. Regards, Tom

    Tom S. ———— Homeowner

  • I had an issue with my Fronius Primo 3.0 Inverter. Gurvinder Coshal from Omnidian quickly resolved my issue with accurate instructions. Thanks Gurvinder Coshal.

    Alfred R. ———— Homeowner

  • Grace was very helpful, and very patient. I am not so good with technology being in my 80s. Thank you Grace and your male colleague for solving my problem.

    Michael W. ———— Homeowner

  • I had an issue with Tesla application, and friendly people from Omnidian (Steve, David and Gurvinder) resolved the issue with Tesla and gave updates regularly till resolution of the problem. Thank you guys again.

    Zoran N. ———— Homeowner

  • The staff were professional and knowledgeable. They resolved my problem very promptly and followed up to ensure it was still operating correctly a few days afterwards.

    Bernie K. ———— Homeowner

  • Had a problem with inverter not connecting to the internet. Omnidian technician did a brilliant job of analysing and persisting, tracking the issue, till he solved the problem. Thankful for the professionalism of the service. A big thank you to Grace for keeping communication open and following thru promptly. Would recommend Omnidian any time.

    Gnanaletchumy J. ———— Homeowner
Swipe for more
of

Let’s have a conversation about your solar needs.

Let’s Talk

Whitepaper

Machine Learning Drives Unprecedented Solar Efficiencies

Breakthrough insights, dramatic improvements in symptom detection, root-cause diagnostics, and optimized asset remediation are driving greater efficiencies in the solar industry.

Download whitepaper
Backed by a Strong Investment Team
Let's Talk